East London council ordered to pay resident greater than £5K for taking up three years to repair damp and mold downside

East London council ordered to pay resident more than £5K for taking over 3 years to fix damp and mould problem

An East London council has been ordered to pay a resident £5,400 after it took more than three years to fix a mould and damp issue and failed to update them on repairs.

Newham Council told the resident to clean the mould and damp themselves and took too long to carry out repairs and arrange temporary accommodation, a report by the Housing Ombudsman found.

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The housing watchdog found significant failings against the council and said the resident had been left to live among damp and mould for ‘an unreasonable amount of time’.

Over the course of more than three years, the resident contacted and chased the council multiple times and asked to be kept updated on repairs however it had failed to do this.

While the council did fix a leak within a year of it first being reported, the damp and mould problem continued to wreak havoc in the tenant’s home and was affecting the light fittings and the area around the fuse box. According to the resident, the council wouldn’t carry out specific works on the damp and mould and instead told him to clean it himself.

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